Frequently Asked Questions

ARIA
Purchase Location: Business Services Center, Concierge, Element (retail store), or Spa
Online Sales

Bellagio
Purchase Location: Bellagio Business Center or at Tuttos
Phone: 866-396-7117
Online Sales

Vdara
Purchase Location: Business Services Center or Spa
Online Sales

MGM Grand
Purchase Location: Concierge or Business Center
Phone: 702-891-7800 or 877-660-0660
Online Sales

Mandalay Bay
Purchase Location: Mandalay Bay South Convention Business Center, Mandalay Bay Front Desk Business Center, THEhotel Business Center or either Spa
Phone: 702-322-5700 or 1-877-632-7700
Online Sales

The Mirage
Purchase Location: The Impulse Shop, Concierage Desk and Business Serves Center
Phone: 888-391-3991 or 702-791-7416
Online Sales

Monte Carlo
Purchase Location: Business Center

New York-New York
Purchase Location: Concierge, Spa, or the Business Services Center
Phone: 866-524-6185
Online Sales

Luxor
Purchase Location: Visit Nuture, the Spa at Luxor or Essentials
Phone: 702-262-4982
Online Sales

Excalibur
Purchase Location: Available at the wedding chapel and the spa
Phone: 1-800-811-4320 or 702-597-7278

Circus Circus
Purchase Location: Business Center and the Main Cage

Circus Circus Reno
Purchase Location: Main Cage located on the main Casino floor.
Phone: 800-613-5380

Gold Strike
Purchase Location: The Gift Shop

Beau Rivage
Purchase Location: Purchase at the Business Center, Retail Shops, Fallen Oak and the Spa & Salon.
Phone: 228-386-7783
Online Sales

MGM Grand Detroit
Purchase Location: Purchase at the Hotel Front Desk and at IMMERSE spa.
Online Sales

Crystals
Purchase Location: Crystals Concierge

MGM Grand at Foxwoods Customers
The MGM MIRAGE Gift Card may be purchased at the Dream Center at Foxwoods Resort Casino and at MGM Grand at Foxwoods in Mashantucket, CT. Gift Cards may only be purchased in exchange for Wampum points at a ratio of 1.5 points = $1.00. Gift Cards are available in any amount from $5.00 to $2,500.00.

MGM MIRAGE Las Vegas Customers
The MGM MIRAGE Gift Card will be available for the redemption of Holiday Gift Shoppe Points at the Players Club Holiday Gift Shoppe Event, scheduled November 27-December 12, 2010. Please visit www.playersclub.com to learn more about the Holiday Gift Shoppe Event. You may also click here to purchase a gift card online.

The MGM MIRAGE Gift Card is accepted at participating MGM MIRAGE properties, with the exception of a few places. Click here to see the list of participating merchants by property. Gift Cards may not be used for gaming activities or hotel reservations and are not redeemable for cash. See the Cardholder Agreement for a complete list of terms and conditions.

An expiration date is listed on the back of your Gift Card. Upon this date, your card will expire and you will lose all rights to the Card funds.

Unless prohibited by law, a $2.50 fee will be deducted each month starting 12 months and 1 day after the card activation date. We encourage you to use your Gift Card within the first year after card activation.

The original balance should be indicated in the first white box located on the back of the Gift Card. At any time, you can confirm the available balance at: Gift Card selling locations, online at www.getmybalance.com, or by phone at 800.926.2371 (automated phone). The balance also appears in the authorization code of the receipt from purchases made with your Gift Card. Simply replace the X in the authorization code with a decimal. For example, 050X00 means $50.00 remaining. 1EMPTY means $0.00 remaining. You may keep track of your available balance on the back of the Gift Card.

No, the Gift Card is not re-loadable. However, returns and credits amounts can be placed back on to the card by a merchant.

If a transaction is declined, the customer should check the balance (see, "How do I find the available balance on the Gift Card?"), tell the cashier how much is available on the Gift Card to use towards the purchase, and pay the remainder with another form of payment.

Yes. The customer should inform the cashier how much to deduct from the Gift Card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.

Subject to their return policy, merchants may credit Gift Cards back to the Gift Card used to make the original purchase. For this reason, it is very important that customers keep Gift Cards and receipts. Funds credited by the merchant will be available 3-5 days after the return is processed. If the Gift Card is not present, the merchant may issue a store credit, store valued Gift Card, or exchange. Please note that voided transactions may take up to 7 days to be credited back to the Gift Card's available balance.

Store your 16-digit Gift Card number and/or Gift Card purchase receipt in a safe location in case your Gift Card is lost or stolen. To prevent unauthorized transactions on a lost/stolen card, contact the Gift Card selling location immediately to have your card locked. Gift Cards may be replaced for a fee of $1.00; Gift Card number and proof of purchase are required for replacement. See Cardholder Agreement for more details.